Patient Policies

• Payment is due at the time of service. We accept debit or credit cards only (no cash or checks).
• We will bill your insurance directly, but you are responsible for copays, coinsurance, and deductibles at the time of your visit.
• If Uniq Mind is not in-network with your insurance, you are responsible for charges not covered.
• A copy of your insurance card, whether original or photocopy, is considered valid.

• If you need to cancel or reschedule, please give us at least 48 business hours' notice to avoid fees.
• Missed appointments without notice (No-Shows) will result in a $115 fee.
• Cancellations made with less than 48 business hours' notice will result in a $75 fee.
• Two No-Shows or three Late Cancellations in a 12-month period may result in discharge from care.
• Appointment reminders are sent by phone, email, and text, but you are still responsible for keeping your appointment even if you do not receive a reminder.

• Patients must attend follow-up visits at least every three months to continue receiving prescription refills.
• Refills are not processed on an emergency basis and are handled only Monday through Thursday.
• Please request refills at least one week before you run out of medication and check with your pharmacy before contacting us.

• Telehealth visits are treated the same as in-person appointments. You must be in a private, quiet space, not in a vehicle or public area.
• Medications must be accessible during the session, and if the patient is a minor, a parent or guardian must be present.
• Failure to follow these guidelines may result in termination of the session, a No-Show mark, and associated fees.

• Our Patient Portal makes it easy to complete forms, request refills, view billing, and message your provider securely.
• New patients will receive an email invitation to register before their first visit.

• We expect respectful participation in your care.
• Please cancel or reschedule at least 24 hours before your appointment if you cannot attend.
• If you are experiencing a crisis or having thoughts of harming yourself or others, call 911 or go to the nearest emergency room immediately. Uniq Mind is not a crisis center.
• Allow up to three business days for processing prescription refills or insurance updates.
• Concerns should be directed to our office manager respectfully.
• Disruptive behavior, including yelling or profanity, may result in discharge from care.

• Services are available only to Florida residents. A valid Florida ID and a Florida-based pharmacy are required.
• If you reside in multiple states, we will require proof of Florida residency, such as an ID or utility bill.
• Services may continue temporarily if you are visiting Florida, but ongoing care requires permanent residency.
• If you move out of Florida, you will be referred to a provider licensed in your new state unless your provider is licensed there as well.

At Uniq Mind, you have the right to:

• Control access to your personal health information.
• Choose how we communicate with you.
• File a complaint if you believe your information was disclosed inappropriately.
• Refuse treatment or request a clear explanation of risks and alternatives.
• Receive care in a safe, respectful environment.
• Be free from drugs, alcohol, or illicit substances during visits.